Returns & Exchanges

At Francesca, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel and accessories. Simply ensure your items have the original tags attached to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Print & Attach Label

  Download and print your prepaid shipping label from the portal and affix it to the outside of your return package.

• 4.
  Drop Off & Track

  Drop your package at any authorized carrier location and keep your tracking number handy while we process your refund within 5-7 business days.